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Shipping policy

Shipping Policy

Last updated: April 29, 2026

Interior Tonic is a storefront operated by Neoteric Trading LLC. This Shipping Policy explains how orders placed through https://interiortonic.com are processed, shipped, tracked, and delivered.

For payment processing and billing purposes, your order may appear on your bank or card statement as Neoteric Trading LLC.

Shipping Operations and Fulfillment Network

We use a distributed fulfillment network to ship furniture and home goods as efficiently and safely as possible. Inventory may be stored across regional warehouses, fulfillment centers, supplier facilities, or third-party logistics providers.

Because furniture and oversized parcels require specialized handling, total delivery time is made up of two separate stages:

  • Warehouse processing and induction: the time required to allocate, prepare, package, stage, and hand off your order for carrier movement;
  • Carrier transit: the time required for the carrier or final-mile delivery provider to transport the item to your delivery address.

Delivery Timeframes

  • In-stock products: In-stock items are expected to be delivered within the timeframe shown on the product page or at checkout. For many in-stock items, delivery is typically completed within 2 to 7 business days after carrier transit begins. However, bulky furniture may require additional warehouse processing, staging, or induction time before carrier transit begins.
  • Warehouse processing for bulky items: Some furniture items may require up to 14 business days for warehouse processing, induction, and freight preparation before the item is collected by, or transferred to, the final-mile carrier.
  • Pre-order, made-to-order, custom, or extended lead-time products: These items will display an estimated dispatch, production, or delivery timeframe on the product page where available. These timelines are estimates and may be affected by production schedules, inbound freight, supplier availability, customs processing, or carrier capacity.

Business days are Monday through Friday, excluding public holidays.

Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email. This confirms that we have received your order and begun processing it.

Tracking information will be sent by email once it becomes available from the carrier or fulfillment provider. For some items, especially bulky furniture shipped through our third-party logistics network, tracking may not activate immediately when the item first leaves the warehouse.

Tracking scan lag: Some orders are moved through a bulk freight or hub-transfer process before entering the final-mile FedEx network. In these cases, the item may be physically moving through our logistics network before an individual FedEx tracking number is generated. Your official tracking number may only become active when the item is scanned at the destination FedEx depot or final-mile facility.

This scan lag is a normal part of the fulfillment process for certain oversized or bulky items. We cannot manually generate, accelerate, or bypass carrier tracking before the carrier or fulfillment provider makes the tracking number available.

Shipping Methods

Depending on the product, warehouse location, delivery destination, and carrier routing, your order may ship using one or more of the following methods:

  • Direct shipping: the order ships directly from a warehouse, supplier, or fulfillment center to the carrier or final-mile delivery provider.
  • Hub transfer or zone-skipping: the order first moves through a freight, transfer, or regional hub network before being handed to the local final-mile carrier.
  • Freight or white-glove delivery: oversized, fragile, high-value, or specialist furniture may require freight handling, scheduled delivery, or white-glove delivery where available.

Shipping Costs

Standard shipping is free for eligible in-stock items delivered within the United States unless stated otherwise on the product page or at checkout.

Additional shipping charges may apply to oversized items, remote delivery areas, freight shipments, white-glove delivery, special handling, international deliveries, or products that require a custom shipping quote. Any required shipping charges will be displayed at checkout or confirmed before the order is finalized.

Delivery Windows

Standard deliveries are generally made between 9:00 AM and 5:00 PM, Monday through Friday. Exact delivery times cannot usually be guaranteed before the carrier or final-mile delivery provider schedules the delivery.

For freight, oversized, or white-glove deliveries, the carrier or delivery provider may contact you directly to schedule a delivery appointment. Failure to respond to scheduling requests may delay delivery.

Shipping Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout, including apartment, unit, suite, building, gate, access, or delivery instructions where applicable.

We are not responsible for delivery delays, failed deliveries, additional carrier fees, or lost shipments caused by an incorrect, incomplete, inaccessible, or outdated address provided at checkout.

Address Changes and Rerouting

If you need to change your shipping address, contact us immediately at hello@interiortonic.com.

Because our fulfillment process is automated, we cannot guarantee that an address can be changed after an order has entered warehouse processing, induction, dispatch, freight booking, or shipment.

Once a tracking number is active, any available delivery changes, holds, or rerouting requests may need to be managed directly through the carrier, including FedEx Delivery Manager or the relevant carrier’s delivery-management tools.

Carrier rerouting, hold-at-location, rescheduling, storage, re-delivery, or address-correction fees are the customer’s responsibility unless the issue was caused by our error.

FedEx and Carrier Delivery Tools

Where FedEx or another carrier provides recipient delivery-management tools, you may be able to:

  • Request delivery to a secure pickup location;
  • Request a hold at a carrier location;
  • Add delivery instructions;
  • Schedule or reschedule a delivery window where supported;
  • Redirect the package where supported by the carrier.

Carrier tools are controlled by the carrier, not by Interior Tonic or Neoteric Trading LLC. Availability may vary by shipment, carrier, destination, package size, and delivery service.

Delivery, Theft, Weather, and Security

We are responsible for your order until it is delivered to the shipping address provided at checkout, as confirmed by the carrier’s tracking record.

Once the carrier marks the shipment as delivered to the address provided at checkout, responsibility for securing the delivered item passes to the customer, except where prohibited by applicable law.

  • Theft or missing packages after delivery: We are not responsible for theft, loss, or unauthorized removal after the carrier has confirmed delivery. If your delivery location is unsecured, we recommend using carrier tools to request a hold, pickup, signature option where available, or other secure delivery arrangement.
  • Weather or environmental exposure: We are not responsible for damage caused by rain, snow, heat, moisture, or other environmental exposure after confirmed delivery. Please monitor your tracking and arrange for prompt collection or secure delivery where possible.
  • Disputed delivery scans: If tracking shows delivery but you believe the item was not received, contact us promptly. We may require a carrier investigation before a replacement, refund, or other resolution can be considered.

Damaged Deliveries

Please inspect your order when it is delivered.

If the packaging is visibly damaged at delivery, you should note the damage with the carrier and, where appropriate, reject the delivery. If damage is discovered after delivery, contact us as soon as possible at hello@interiortonic.com.

To help us assess damage and submit a carrier or fulfillment claim, please provide:

  • Your order number;
  • Clear photos of the item;
  • Clear photos of the packaging, including the box, crate, labels, and protective materials;
  • A description of the damage;
  • Any delivery notes, carrier messages, or signed delivery documents.

Please keep the product and all original packaging until the issue is resolved. Failure to retain packaging may limit our ability to investigate shipping damage or approve a claim.

Shipping Delays

Delivery estimates are not guaranteed unless expressly stated as guaranteed in writing. Delays may occur due to warehouse processing, supplier delays, carrier capacity, freight routing, weather, customs, labor disruptions, address issues, failed delivery attempts, or other events outside our control.

If we become aware that we cannot ship your order within the stated shipping timeframe, we will notify you and, where required by applicable law, give you the option to accept the revised shipping timeframe or cancel the unshipped order for a refund to the original payment method.

If only part of your order is delayed, we may ship available items separately where practical.

Cancellations Before Shipment

Cancellation requests must be sent to hello@interiortonic.com as soon as possible after placing your order.

Orders may be cancelled only if they have not entered warehouse processing, production, dispatch, freight booking, or shipment. Once an order has entered warehouse processing, production, dispatch, freight booking, or shipment, cancellation may no longer be possible, and the order may need to be handled under our Return and Refund Policy.

International Shipping

We may offer international shipping to selected destinations. Available destinations, shipping rates, taxes, duties, and estimated delivery timelines may vary by product and delivery location.

Unless stated otherwise at checkout, international orders are shipped on a duties-and-taxes-unpaid basis. This means the customer may be responsible for import duties, VAT, customs charges, brokerage fees, and other local charges imposed by the destination country.

Customs inspections, import processing, and border delays are outside our control. We are not responsible for delays caused by customs authorities or for additional charges imposed by the destination country.

If an international shipment is refused, abandoned, or returned due to unpaid duties, taxes, customs charges, or failure to complete import requirements, any refund may be reduced by outbound shipping costs, return shipping costs, carrier fees, customs charges, storage charges, and other costs we incur, where permitted by law.

Order Verification and Fraud Prevention

To protect customers and prevent unauthorized transactions, some orders may be subject to additional verification before dispatch. This may include verification of billing details, shipping details, cardholder information, address information, or payment-risk indicators.

If we cannot verify an order, or if we believe an order may be unauthorized, fraudulent, or high risk, we may delay dispatch, request additional information, cancel the order, or refund the payment to the original payment method.

Contact Information

For shipping, tracking, delivery, or order questions, contact us at:

Email: hello@interiortonic.com
Phone: +1 (845) 689-5542
Storefront: Interior Tonic
Website: https://interiortonic.com
Legal Entity: Neoteric Trading LLC
Registered Office Address: 1221 College Park Dr, Dover, Delaware 19904, United States
Operating Address: 707 Wainui Road, Wainui Beach, Gisborne 4010, New Zealand