Refund policy

Return and Refund Policy

Last updated: April 29, 2026

At Interior Tonic, we want you to be satisfied with your purchase. Interior Tonic is a storefront operated by Neoteric Trading LLC. This policy explains when items may be returned, when refunds are available, and how our return process works.

For payment processing and billing purposes, your order may appear on your bank or card statement as Neoteric Trading LLC.

General Returns

You may request a return within 45 days of receiving your order. To be eligible for a return, the item must be:

Unused;
Unassembled and uninstalled;
In its original condition;
In its original packaging, including all protective materials, parts, accessories, manuals, and documentation; and
Suitable for resale after inspection.

Returns requested after 45 days from delivery are not eligible for return unless required by applicable law.

How to Start a Return

To start a return, contact us at hello@interiortonic.com within 45 days of receiving your order. Please include your order number, the item you wish to return, and the reason for the return.

If your return is eligible, we will provide return instructions and, where applicable, a prepaid return shipping label. Items must be returned using the instructions we provide. Items sent back without first contacting us may not be accepted.

Return Shipping Costs

For eligible domestic orders delivered within the United States, we offer free returns. This means we will cover the return shipping cost for eligible items returned in accordance with this policy.

If an item is returned in a condition that does not meet this policy, we may deduct reasonable costs from the refund, including return shipping, collection, repackaging, repair, replacement parts, or diminished value, where permitted by law.

Inspection and Return Condition

All returned items are inspected after they arrive at our return facility. A refund will be issued only if the returned item meets the return eligibility requirements stated in this policy.

An item may be rejected or may qualify only for a partial refund if it is:

Used, assembled, installed, altered, stained, damaged, or missing parts;
Returned without original packaging or protective materials;
Damaged due to improper repacking or return shipping by the customer;
Returned after the 45-day return window; or
A non-returnable item as described below.

If a return is rejected after inspection, we will notify you using the contact details associated with your order. Where practical, we may offer to return the item to you, subject to payment of any applicable shipping or handling costs.

Refund Process

Once your returned item has been received and inspected, we will notify you whether the return has been approved. For approved returns, we will initiate the refund to your original payment method within 7 to 14 business days after the returned item is received and inspected.

After we issue the refund, your bank, card issuer, or payment provider may take additional time to post the funds to your account. We do not control bank or card issuer processing times.

Original shipping charges, upgraded delivery fees, white-glove delivery charges, assembly fees, installation fees, and other service fees are non-refundable unless the refund is due to our error or required by applicable law.

Defective, Damaged, or Incorrect Items

Please inspect your order when it is delivered. If the packaging is visibly damaged at delivery, you should note the damage with the carrier and, where appropriate, reject the delivery.

If your item arrives defective, damaged, or incorrect, contact us at hello@interiortonic.com as soon as possible and no later than 7 days after delivery. Please include:

Your order number;
A description of the issue;
Clear photos of the product;
Clear photos of the packaging, including the outer box or crate; and
Photos of any shipping labels or visible damage.

Packaging photos are required so that we can assess shipping damage and, where applicable, submit a carrier claim. Please keep the product and all original packaging until the issue is resolved.

If we confirm that the item was defective, damaged in transit, or incorrect, we will offer an appropriate resolution, which may include replacement parts, repair, replacement, collection, refund, or partial refund, depending on the issue and product availability.

Shipping Delays

We aim to deliver orders within the estimated delivery timeframe shown at checkout or in your order confirmation. Delivery dates are estimates and may be affected by carrier delays, freight scheduling, customs processing, weather events, supply chain delays, or other circumstances outside our control.

If your delivery is delayed by more than 10 days beyond the estimated delivery date, please contact us. We will work with you to provide an update and, where appropriate, offer a reasonable resolution.

Cancellations

Cancellation requests should be sent to hello@interiortonic.com as soon as possible after placing your order.

Orders may be cancelled only if they have not yet entered processing, production, dispatch, freight booking, or shipment. Once an order has entered processing, production, dispatch, freight booking, or shipment, it may no longer be cancellable and may need to be handled as a return under this policy.

Non-Returnable Items

The following items are not eligible for return unless they arrive defective, damaged, incorrect, or unless return is required by applicable law:

Custom-made or made-to-order products;
Products that have entered production or customization;
Used, assembled, installed, altered, or modified products;
Products without original packaging;
Clearance, final sale, or discontinued items marked as non-returnable at the time of purchase;
Gift cards; and
Items that cannot be returned for hygiene, safety, or resale reasons.

International Orders

Unless stated otherwise at checkout, our standard free return policy applies only to eligible domestic orders delivered within the United States.

For orders delivered outside the United States, returns and cancellations may not be available once the order has been processed, dispatched, or delivered. If you experience an issue with an international order, please contact us at hello@interiortonic.com and we will review the matter in accordance with this policy and applicable law.

International customers are responsible for any customs duties, import taxes, brokerage fees, and other charges imposed by their country unless stated otherwise at checkout or required by applicable law.

Exchanges

We do not guarantee exchanges. If you would like a different item, size, color, or finish, the fastest option is usually to return the eligible item under this policy and place a new order.

Partial Refunds

Partial refunds may be issued where appropriate, including where an item is returned with missing parts, damaged packaging, customer-caused damage, signs of use, or other condition issues that reduce the resale value of the product.

Payment Disputes

If you have a concern about your order, delivery, return, or refund, please contact us first at hello@interiortonic.com so we can help resolve the issue.

Please note that payments for orders placed on Interior Tonic may appear on your bank or card statement as Neoteric Trading LLC, which is the legal operating entity for this storefront.

Contact Information

For questions about returns, refunds, damaged items, or cancellations, contact us at:

Email: hello@interiortonic.com
Phone: +1 (845) 689-5542
Storefront: Interior Tonic
Website: https://interiortonic.com
Legal Entity: Neoteric Trading LLC
Registered Office Address: 1221 College Park Dr, Dover, Delaware 19904, United States
Operating Address: 707 Wainui Road, Wainui Beach, Gisborne 4010, New Zealand