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Privacy policy

Privacy Policy

Last updated: April 29, 2026

Interior Tonic is a storefront operated by Neoteric Trading LLC ("Interior Tonic," "we," "us," or "our"). We operate this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated furniture and home goods shopping experience (the "Services").

Our Services are powered by Shopify, which enables us to provide the Services to you. We also use payment processors, including Stripe and other payment providers available through our checkout, to process payments, prevent fraud, manage transactions, and support refunds, disputes, and order-related activity.

This Privacy Policy describes how we collect, use, disclose, and otherwise process your personal information when you visit, use, or make a purchase through the Services, or when you otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details, including your name, billing address, shipping address, email address, and phone number.
  • Order and transaction information, including products you view, add to cart, add to a wishlist, purchase, return, exchange, cancel, or inquire about, as well as your order history and transaction details.
  • Payment-related information, including payment method type, payment confirmation, billing details, transaction status, refund status, chargeback or dispute information, and limited payment details provided by our payment processors. We do not intentionally store full credit or debit card numbers on our own systems.
  • Account information, including your account login details, preferences, settings, saved addresses, and account activity.
  • Communications with us, including information you provide when contacting customer support, submitting a form, requesting a return, asking about shipping, or communicating with us by email, phone, chat, or other channels.
  • Device and technical information, including your device type, browser, network connection, IP address, unique identifiers, cookie identifiers, and similar technologies.
  • Usage information, including how you interact with the Services, the pages you visit, products you view, searches you perform, and how and when you navigate the Services.
  • Fraud prevention and security information, including information used to detect, investigate, or prevent fraudulent, unauthorized, unsafe, or unlawful activity.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, place an order, request support, submit a form, sign up for marketing, request a return, or otherwise provide information to us.
  • Automatically through the Services, including from your device, browser, network connection, cookies, pixels, analytics tools, and similar technologies.
  • From Shopify, which hosts and powers our store and helps provide checkout, order management, analytics, fraud prevention, customer accounts, and related ecommerce functionality.
  • From payment providers, including Stripe and other payment processors used to process payments, authenticate transactions, prevent fraud, manage refunds, and handle disputes.
  • From fulfillment and shipping providers, including warehouses, third-party logistics providers, carriers, freight providers, and delivery partners.
  • From service providers, vendors, partners, and other third parties, including marketing, analytics, customer support, fraud prevention, advertising, and technology providers.

How We Use Your Personal Information

We may use your personal information for the following purposes:

  • Providing, tailoring, and improving the Services. We use your personal information to provide the Services, process and fulfill orders, process payments, arrange shipping, provide tracking, manage customer accounts, process returns and refunds, respond to inquiries, remember preferences, recommend products, and improve the shopping experience.
  • Order fulfillment and delivery. We use your personal information to allocate inventory, coordinate warehouses and suppliers, arrange delivery, provide delivery updates, manage address or delivery issues, and resolve shipping claims.
  • Payments, refunds, and fraud prevention. We use your personal information to process transactions, verify payment details, manage refunds, respond to disputes or chargebacks, detect fraud, reduce unauthorized activity, and protect our customers, business, and payment infrastructure.
  • Marketing and advertising. We may use your personal information to send marketing and promotional communications by email, text message, postal mail, or other channels where permitted by law. We may also use personal information to show advertisements for our products or services on our Services or on other websites, including based on products you viewed, purchased, or added to your cart.
  • Security and fraud prevention. We use your personal information to authenticate accounts, provide a secure payment and shopping experience, detect and investigate suspicious activity, protect against unauthorized transactions, and secure the Services.
  • Communicating with you. We use your personal information to provide customer support, respond to questions, send order updates, provide shipping information, notify you about returns or refunds, and maintain our business relationship with you.
  • Legal and compliance reasons. We use your personal information to comply with applicable laws, respond to valid legal process, cooperate with law enforcement or regulatory authorities, participate in civil discovery or legal proceedings, enforce our terms and policies, and protect our rights, property, customers, users, and business.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business, operational, legal, compliance, and security purposes, subject to this Privacy Policy.

We may disclose personal information:

  • With Shopify, which powers our store, checkout, customer accounts, order management, analytics, fraud prevention, and related ecommerce functionality.
  • With payment providers, including Stripe and other processors, banks, card networks, payment method providers, fraud prevention providers, and dispute-management providers, as needed to process transactions, authenticate payments, prevent fraud, issue refunds, and manage disputes or chargebacks.
  • With vendors and service providers who perform services on our behalf, such as IT services, hosting, analytics, customer support, payment processing, fraud prevention, fulfillment, warehousing, shipping, freight, delivery, returns, email, SMS, marketing, and advertising.
  • With fulfillment and shipping partners, including warehouses, suppliers, carriers, freight providers, white-glove delivery providers, and third-party logistics providers, as needed to fulfill and deliver your order.
  • With business and marketing partners to provide marketing services and advertise to you, subject to your privacy choices and applicable law.
  • When you direct us, request us, or consent to our disclosure of certain information to third parties, such as through social media widgets, third-party integrations, delivery services, or payment options.
  • With affiliates or within our corporate group, where applicable.
  • In connection with legal, compliance, or business transactions, including mergers, acquisitions, financing, restructuring, bankruptcy, legal claims, subpoenas, search warrants, law enforcement requests, regulatory requests, enforcing our terms or policies, and protecting the Services, our rights, and the rights of our customers or others.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide, support, protect, and improve the Services for you and for us.

Information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than where you reside, in order to provide and improve the Services.

In addition, to help protect, grow, and improve our business, we may use Shopify features that incorporate data and information obtained from your interactions with our store, other merchants, and Shopify. Where Shopify determines the purposes and means of processing your personal information for its own services or enhanced features, Shopify is responsible for that processing, including responding to requests to exercise rights over that processing.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information through the Shopify Privacy Portal.

Relationship with Payment Providers

We use payment providers, including Stripe and other payment methods available at checkout, to process payments, authenticate transactions, prevent fraud, issue refunds, and manage disputes.

When you make a payment, your payment information and transaction details may be collected and processed by our payment providers, banks, card networks, and other entities involved in processing the transaction. This may include your name, email address, phone number, billing address, shipping address, payment method details, merchant information, purchase amount, transaction date, payment status, refund information, chargeback information, and related support information.

For payment processing and billing purposes, your order may appear on your bank or card statement as Neoteric Trading LLC.

Cookies, Analytics, and Similar Technologies

We and our service providers may use cookies, pixels, tags, web beacons, software development kits, and similar technologies to operate the Services, remember your preferences, understand how customers use the Services, improve performance, provide analytics, prevent fraud, and deliver or measure advertising.

Depending on your location, you may have choices regarding cookies and similar technologies, including through our cookie banner, browser settings, Global Privacy Control, and data-sharing opt-out tools where available.

Targeted Advertising and Data Sharing Choices

We may use personal information to show you advertisements for our products or services, including advertisements based on your activity on the Services or other websites. Depending on where you reside, you may have the right to opt out of the "sale" or "sharing" of personal information or the processing of personal information for targeted advertising, as those terms are defined under applicable privacy laws.

You can exercise your rights to opt out of those uses here.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal with a Shopify account, we will apply the opt-out request to that account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/.

Other than Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party sites or platforms. Information you provide on public or semi-public venues, including third-party social networking platforms, may also be viewable by other users of the Services or users of those third-party platforms.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "sell" or "share," as those terms are defined under applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

We use reasonable administrative, technical, and organizational measures designed to help protect personal information. However, no security system is perfect or impenetrable, and we cannot guarantee "perfect security."

How long we retain your personal information depends on different factors, including whether we need the information to provide the Services, maintain your account, fulfill orders, process returns or refunds, comply with legal obligations, prevent fraud, resolve disputes, enforce contracts, maintain business records, or protect our legal rights.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and we may decline a request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to Opt Out of Sale, Sharing, or Targeted Advertising. Depending on where you reside, you may have a right to opt out of the sale or sharing of your personal information or processing for targeted advertising.
  • Right to Limit Certain Uses of Sensitive Personal Information. Depending on where you reside, you may have the right to limit certain uses of sensitive personal information, where applicable.
  • Right to Appeal. Depending on where you reside, you may have the right to appeal our decision regarding a privacy request.
  • Managing Communication Preferences. You may opt out of promotional emails by using the unsubscribe option in our emails. If you opt out, we may still send non-promotional messages, such as order confirmations, shipping updates, account notices, return updates, refund notices, or customer service communications.

You may exercise your rights where indicated on the Services or by contacting us using the contact details below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any privacy rights. We may need to verify your identity before processing a request, as permitted or required by applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting a request from an agent, we may require proof that you authorized the agent to act on your behalf, and we may need you to verify your identity directly with us.

We will respond to privacy requests in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country where you live, including in the United States, Canada, New Zealand, and other countries where our service providers, fulfillment partners, payment providers, or technology providers operate.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, the UK International Data Transfer Agreement, the UK Addendum to the European Commission's Standard Contractual Clauses, adequacy decisions, or other lawful transfer mechanisms, as applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, regulatory, or security reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice where required by applicable law.

Contact

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, contact us at:

Email: hello@interiortonic.com
Phone: +1 (845) 689-5542
Storefront: Interior Tonic
Website: https://interiortonic.com
Legal Entity: Neoteric Trading LLC
Registered Office Address: 1221 College Park Dr, Dover, Delaware 19904, United States
Operating Address: 707 Wainui Road, Wainui Beach, Gisborne 4010, New Zealand