As soon as you place an order with Poliform you will receive an email confirmation. Once the order has been processed, you will receive another email confirming dispatch as well as the relevant details for tracking your delivery.
Depending on your location, delivery will be within five (5) to ten (10) business days for items that are "In stock". Delivery to remote areas may take longer but our aim is to deliver your order as quickly as possible.
Poliform does not ship internationally.
White Glove Service is the term we use for our premium delivery service. You may contact us to book the Poliform White Glove Delivery Service for any deliveries within 100km from the Sydney, Melbourne or Brisbane CBD.
From Sydney, Melbourne or Brisbane this service will cost between,
$195 (for deliveries up to 25km from CBD) and$350 (for deliveries greater than 25km but less than 100km from the CBD).
The Poliform White Glove Service includes delivery by our experienced warehouse team who will deliver, unpack, assemble (if required) your purchase and dispose of the packaging materials.
Express 500g, Small, Medium, Large or Oversized Orders will be delivered via Post or Courier and costs will be calculated based on volume and distance in the checkout. Please note for delivery of bulky items to remote areas, we may be required to obtain a quote separately, please contact us directly to place your Order.
Please note that a signature will be required upon delivery at the nominated address. Delivery will occur between 9:00 am and 5:00 pm Monday - Friday and we are unable provide an exact time or call prior to delivery.
If an exact time or call is required prior to delivery, we recommend contacting us to organise White Glove Service.
Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you.
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
Poliform will cover the insurance of your purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Poliform and transfer of responsibility in the same way.